Frequently Asked Questions (FAQ) - Mazetar Tours RD

¿Que es Mazetar Tour RD?

Mazetar Tour RD es una empresa de opera como tour operador, ofreciendo servicios de excursiones y traslados en Punta Cana, República Dominicana.

How does your product/service work?

Our process is simple and convenient for you.

How much does it cost?

We offer various options designed to suit your needs and budget. We invite you to visit our [pricing page / contact us] page to discover the perfect option for you and receive a personalized quote.

Where can I learn more about you?

You can explore other sections of this website, such as the "About Us" page or our blog, to find out more about our company, mission, and team.

¿Por qué elegir Mazetar Tours RD?

Más de 5 años de experiencia turística en RD

• Atención personalizada en tu idioma

• Excursiones seguras, legales y con guías certificados

• Servicio de transporte cómodo y puntual

• Opción de pagar al instante o al llegar

• Blog con tips, consejos y novedades

Can I make a reservation from my country?

Yes, you can make your reservation online from anywhere in the world through our website. You don't need to pay in advance if you don't want to.

Can I pay when I arrive at the hotel?

Of course! At Mazetar Tours RD, we offer the "Book now, pay later" option, so you can book your excursion or transfer with peace of mind. This way, you can enjoy greater comfort, flexibility, and security during your trip.

Are airport transfers available?

Absolutely! At Mazetar Tours RD, we offer private airport transfer service to and from your hotel, with the convenience of paying directly upon arrival. Enjoy punctuality, safety, and comfort from the moment you land.

Do you offer any excursions for families or children?

Yes, many of our excursions are suitable for all ages. We also have options for private tours.

What kind of excursions do you offer?

We offer:

• Go-karts and Polaris all-terrain vehicles (ATVs

• Horseback riding

• Parasailing

• Shopping excursions with included transportation

• Private airport transfers

• Personalized and private tours

• City tours (Santo Domingo, Altos de Chavón, etc.)

• Tours to Saona Island, Catalina Island, and other destinations

Where do the tours operate?

In Punta Cana, Bávaro, La Romana, Bayahibe, Santo Domingo and other areas..

How can I book a tour?

You can make a reservation:

• On our website

• Via WhatsApp, email, or social media

• With online payment or payment upon arrival.

How many people can participate in the private transfer?

Up to 6 people per vehicle.

Do you provide assistance during the trip?

Yes. We offer:

• Roadside assistance (tow truck and mechanical support)

• Trained personnel

• Direct contact for emergencies.

What happens if the weather prevents the excursion from taking place?

We offer the following options:

• Rescheduling

• Refund (according to the cancellation policy)

Are the excursions suitable for children?

Yes, depending on the activity:

• Buggy/Polaris tours: minimum age 5 years (with adult supervision); drivers must have a valid license.

• Parasailing: suitable for children 6 years and older (must be accompanied by an adult).

What documents do I need to operate a go-kart or Polaris vehicle?

• Valid driver's license.

• ID document.

What should I bring on the excursions?

• Sunscreen

• Swimsuit

• Towel

• Comfortable clothing

• Sunglasses

• Cash or credit card

• Camera or cell phone

What payment methods do you accept?

• Cash (USD, EUR, DOP)

• Credit/debit cards

• Bank transfers

• PayPal

• Payment upon arrival

Do they speak other languages?

Yes: Spanish, English, Italian, French, and German.

What happens if I want to cancel my reservation?

• Up to 24 hours in advance: no penalty.

• Less than 24 hours in advance: charges may apply.

• In case of unforeseen circumstances: we will look for alternative solutions.

¿Puedo solicitar excursiones personalizadas?

Sí. Diseñamos excursiones a medida, privadas, familiares o de grupo.

Do you offer insurance coverage during the activities?

Yes. All our excursions include liability insurance.

Do you offer insurance coverage during the activities?What safety guidelines should I follow?

• Always follow the instructions given by the guides.

• Wear a life jacket if required.

• Protect yourself from the sun.

• Stay hydrated.

• Avoid carrying unnecessary valuables.

¿Ofrecen servicios adicionales?

Sí:

• Servicios legales y migratorios con Ciprian Mena Legal Group.

• Asistencia y asesoría para turistas.

Tours y Traslados al interior del país

¿Cómo puedo contactar a Mazetar Tours RD?

• WhatsApp: +18094294016

• Email: reservas@mazetartoursrd.com

• Redes sociales; FB, IG, TT y TW

• Formulario de contacto en la web

Do you offer transportation from hotels or Airbnb properties?

Yes, we offer transportation from hotels, resorts, and other accommodations. Just let us know your location.